1. 30-Day Return Window We want you to be completely satisfied with your purchase from Shainos. Under UK Consumer Rights regulations, you have 30 calendar days from the day you receive your item to request a return or full refund.
2. Return Eligibility Criteria To qualify for a return:
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The item must be unused, unworn, unwashed, and in the exact condition that you received it.
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Apparel, footwear, and watches must remain in original packaging with all tags, labels, and protective films intact.
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Proof of purchase (order confirmation number or purchase receipt) is required.
3. Return Process Step-by-Step
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Contact our customer support team at shainosuk@gmail.com, specifying your order number, item name, and reason for return.
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Our team will review your request and issue the appropriate return authorization alongside the specific return warehouse address instructions.
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Package the item securely and dispatch it via a trackable courier service. Note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
4. Damaged, Defective, or Incorrect Goods Please inspect your order immediately upon receipt. If an item arrives damaged, defective, or if you receive the wrong product, email shainosuk@gmail.com within 48 hours of delivery with photo or video evidence. We will immediately process a replacement or a full refund at zero additional cost to you.
5. Refund Processing Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5 to 7 business days.