1. Ordering & Account
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Q: How do I place an order?
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A: Browse our collections (Men's & Women's Apparel, Footwear, Watches), select your preferred size/color, click "Add to Cart", and follow the secure checkout instructions.
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Q: Can I modify or cancel my order after placing it?
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A: We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please email shainosuk@gmail.com immediately. Once an order enters processing at our warehouse, changes cannot be guaranteed.
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2. Shipping & Delivery
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Q: How long does shipping take within the UK?
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A: Standard UK shipping typically takes between 6 to 12 business days from the dispatch date.
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Q: How can I track my parcel?
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A: Once shipped, you will receive an email containing a direct tracking link and courier code to monitor your parcel's movement.
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3. Returns & Refunds
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Q: What is your return policy?
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A: We offer a 30-day hassle-free return window for all unworn apparel, footwear, and watches in their original condition and packaging.
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Q: How long do refunds take to process?
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A: Once your returned package is received and inspected, refunds are credited back to your original payment method within 5–7 business days.
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4. Products & Sizing
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Q: How do I know which size to order for clothing and shoes?
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A: Detailed size guidelines are listed on individual product pages. If you are between sizes, we generally recommend sizing up for apparel.
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Q: Are the watches water-resistant?
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A: Water-resistance specifications vary by model and are explicitly stated in each watch description.
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